Financial Institutions & Banks
Pivotal Payments' referral program allows banks to grow a valuable merchant account portfolio, while outsourcing the liability, overhead and dedicated support staff generally associated with such portfolios.
Payment Processing Services
| Credit Card processing, clearing & settlement | Visa, MasterCard, American Express, Discover, Diners Club and JCB |
| Debit Card processing | Maestro, Interlink, Star Systems, Pulse, NYCE |
| Electronic Check conversion | Turn-key check verification and guarantee services |
| Gift/Loyalty and Stored value card programs | Small to large scale implementations |
| Online payment gateway integration | For eCommerce and MO/TO businesses |
| Browser-based "virtual terminals" | For Mail Order/Telephone Order businesses. |
Terminal Management
| Support all major terminals | Hypercom®, VeriFone Omni®, Lipman® Nurit and WAY Systems among others |
| Sale and leasing options available | Flexible, cost effective monthly plans |
| Programming and deployment services | Available nationwide |
| Support and service | Available 24 x7 x 365. |
Risk Management
| Underwriting of merchant accounts | Pivotal assumes merchant liability |
| Compliance evaluation | We ensure merchants remain compliant with Visa/MasterCard association regulations |
| Risk monitoring | Daily monitoring of merchants' activity allows us to prevent fraud and minimize portfolio risk |
| Account reviews | Annual business reviews of merchants allow us to adjust to our merchants payment processing needs. |
Back Office Services
| Account Boarding | Full account boarding with processors and acquirer |
| Merchant support | Pivotal's in-house center runs 24 x 7 technical and service support to assist merchants |
| Statements | Detailed monthly statements issued |
| Notifications | Provide regular notification to merchants of any interchange or association changes |
| Relationship Management | Larger accounts requiring dedicated support are assigned a permanent relationship manager. |
Charge Back Management
| Notification & Processing | Pivotal offers a rapid notification process for merchants to quickly address chargebacks |
| Reconciliation | We provide merchants retrieval services for support documents required for the reconciliation |
| Dispute Management | Assistance available when requested. |
For more information call us at (800) 500-3902 (option 3).
