News & Events

Pivotal Payments: We're Proud of Our BBB/A+ Rating

April 27 2017 | By Helen Baginska

Getting a good grade for your hard work feels amazing! Last month we received our A+ plaques from the BBB, and we are very proud.

BBB stands for Better Business Bureau. It was founded in 1912 with a single goal to create marketplace trust. Today the BBB provides reviews on more than 5 million businesses. The BBB assigns ratings from A+ (highest) to F (lowest). The ratings depend on 17 factors including transparent business practices, complaint history with the BBB and overall complaint resolution. The grades represent the BBB’s degree of confidence that a business is operating in a trustworthy manner and will make a good faith effort to resolve any customer concerns filed with the BBB.

From

To

Letter Rating

97

100

A+

94

96.99

A

90

93.99

A-

87

89.99

B+

84

86.99

B

80

83.99

B-

77

79.99

C+

74

76.99

C

70

73.99

C-

67

69.99

D+

64

66.99

D

60

63.99

D-

0

59.99

F

 

We work hard every day to ensure our merchants are happy with our service. We proactively reach out, resolve issues and implement collected feedback into our operational practices. Having an A+ rating is a reward that shows that our continuous efforts bear fruit. It motivates us and encourages us to take our service level one step further every day.

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