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Help & Resources for Canadian Merchants

Hours of Operation

Our Client Care Centre is available 24 hours a day, 7 days per week, 365 days a year.

Telephone Numbers

If you are an e-commerce merchant, call 1-866-870-6927.
Fax: 1 866 438-5612

Merchant Account Checklist

Help your business succeed by discovering the most important criteria to use when evaluating a merchant account provider.

Understanding Payment Processing

Lower your rates by choosing the solution that works best for your business. Get a better understanding of the world of debit and credit card processing.

Chargeback Management

Learn how to prevent and reduce chargebacks, the chargeback process, and reasons why chargebacks occur.

How to Read Your Statement

Need help reading your monthly statement?

Useful Links

Small and mid-sized merchant resources focusing on the Canadian marketplace.

Deposit Schedule

Debit and credit deposits are processed within 1 - 3 business days depending on the financial institution that you process with. (Deposit timeframe is calculated after the batch close is initiated).

Credit Card Logos for Websites

Credit card logos for your website. Display which credit cards you accept online.

If you would like to apply for payment processing, need more information, or would like to request a free rate quote: call 1-866-693-2000 or click to contact us about our merchant services.