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19/01/2010 -
Report after report suggests the importance of upgrading POS terminals and other payment processing infrastructure, both for security and customer experience reasons, but this can be an intimidating concept to small business retailers because of the risk of failure. However, retailers should not let fear of failure prevent them from making new IT investments, reported payment processing news website StorefrontBacktalk.com.
The website cited panel discussions from the CIOs of McDonald's, Wal-Mart and Best Buy, all of which emphasized that trials and risks can actually be a beneficial IT strategy.
"You should try and fail really small," McDonald's CIO David Grooms said in the panel discussion, according to StorefrontBacktalk.com. "You test, take some risks, adjust and go back ... You must launch and learn."
Yet when deciding on a new IT deployment, small business owners should remember to always keep the customer experience in mind. Focusing on the excitement of new technology without thinking about its value to customers will completely undermine the return on investment, reported the website.
When taking the plunge into new IT investments, small business owners may want to make POS terminal upgrades their priority - a recent study from SalePoint found that new POS terminals can improve PCI compliance and customer experience, TMCnet reported.
