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Industry News

Expert: Payment processing security technology is meaningless without employee training

By Joseph Trigliari

16/02/2010 - Though many small businesses think that having the latest and greatest in payment processing security technology will make the secure and compliant, this is not necessarily the case - especially if there is a high turnover rate for the employees that are trained in the technology, said one industry expert.

In an interview with CSO magazine, Ontario-based chief information security officer and security consultant James Arlen said that having payment processing security technology without anyone who knows how to use it is the equivalent of having "this awesome hammer and this huge number of nails that need to be whacked, and nobody's really sure which end to hit the nail with."

As a result, organisations should invest in proper - and continual - training of their employees, not only in the use of security technology but also in general payment processing security best practices.

Not only should employers train their workers in proper payment processing security, but they should also carefully monitor the transactions that employees process -studies have shown that a significant amount of payment processing fraud is perpetrated by an organisation's own employees.ADNFCR-2514-ID-19619825-ADNFCR

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