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Industry News

In first steps, CFPB addresses consumer credit card complaints

By Alexander Galasso

30/11/2011 - The recently established Consumer Financial Protection Bureau has not been without a considerable share of controversy. From its inception, critics of government bureaucracy and regulation have held that the CFPB's sweeping powers are too great and will only serve to inhibit market growth.

Whatever the reason, the agency is here to stay, and it is now taking its first steps as a regulatory body and advocacy group. On Wednesday, the organization released a report assessing top consumer complaints related to credit cards. It found billing disputes topped the list, gathering a share of 13.4 percent of all credit card-related complaints to the CFPB.

Although the agency has received more than 5,000 complaints about credit card issuers, it acknowledged that most companies have complied or shown a willingness to resolve such issues.

"The insight gained from the CFPB's Consumer Response complaint process concerning credit cards is meant to help improve the system as it expands to new categories of financial products," reports Jeanine Skowronski for Main Street. "The CFPB says it will begin taking complaints and inquiries related to home mortgages on or about Thursday (December 1)."

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