News & Events

Ed Garcia promoted to Chief Operating Officer of Pivotal Payments

Veteran fintech executive appointed to oversee the company's global payment operations initiatives

MONTREAL, December 19, 2016 – Pivotal Payments, a leading provider of technology-driven global payment processing solutions, today announced it has promoted Edward (Ed) Garcia to serve as Chief Operating Officer (COO). In this newly created role, Garcia will assume responsibility for all Operations functions including the company's contact center, loyalty and retention, risk management and corporate project management.

Garcia joined Pivotal Payments in 2015 as Senior Vice-President, Operations. He brings more than 25 years of experience managing operations and technologies in the payments industry and is widely recognized for his great leadership skills, plus the ability to consolidate and optimize processes and systems. Under Garcia's leadership, Pivotal has realigned resources to improve its overall responsiveness to clients and partners, and built consistent and focused teams to prioritize, plan and deliver projects in a timely, successful manner across the enterprise.

"I am hugely proud to be taking on this new role, and excited to continue collaborating with our incredibly talented teams," said Garcia. "The pace of innovation at Pivotal, as well as the passion I've seen from our employees has me more energized than ever. My mission is to effectively solve the complex challenges that will help us take the next leap forward as an organization."

"I couldn't be more pleased to appoint Ed as COO of Pivotal. As a proven financial technology executive, he has provided the strategic vision and leadership to help us create a frictionless, easy and immediate customer experience," said Philip Fayer, president and chief executive officer of Pivotal Payments. "The ability to take complex processes and simplify them into meaningful, actionable results is a key reason for our recent successes. I look forward to Ed continuing to drive growth, scale and operational excellence."

Prior to joining Pivotal Payments, Garcia served in senior operational roles in large, globally-focused payment firms, having spearheaded re-engineering, contact center, back-office, billing, commissions, large scale conversions and workforce management initiatives. He has a positive track record of transforming revenue, market share and margin growth through software engineering, product innovation and business optimization.

About Pivotal Payments
Pivotal Payments is a leading provider of technology-driven global payment processing solutions for small to large enterprises in the point of sale, B2B and e-commerce industries. Our proprietary solutions include card-not-present, integrated POS and mobile payments that deliver efficiency and profitability to businesses across all sales channels and platforms. With a focus on security and fueled by continuous investment in research, product development and innovation, we are shaping the future of payments. Our goal is to maximize our clients' revenues and performance by empowering them with safer and smarter transactions. Learn more at http://www.pivotalpayments.com or http://www.linkedin.com/company/pivotal-payments.

For more information:
Louis Georgakakis, Marketing Director
514-313-1190 ext. 8001
lgeorgakakis@ppi.me

 

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