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Pivotal Payments and Frank & Oak Sign E-Commerce Payment Processing Agreement

Pivotal Payments to provide online apparel retailer Frank & Oak with credit card acceptance platform

MONTREAL, Sept. 10, 2012 - Pivotal Payments, Canada's leading independent merchant services provider is proud to announce it has partnered with Montreal-based online menswear retailer Frank & Oak. Pivotal Payments will be the company's exclusive provider of Internet payment processing and provider of payment gateway services.

Frank & Oak was cofounded by Ethan Song and Hicham Ratnani. The company targets 20-35 year old men in the USA and Canada through a monthly issue of fashion forward clothes for everyday living sold directly to consumers online. This model allows the menswear retailer to maintain high quality products at accessible prices. Everything Frank & Oak sells on its website is $50 or less. Consumers can also sign up for the Hunt Club, a free service that lets members try on three items at home for free each month. Hunt Club members also enjoy free shipping both ways on all purchases and returns, as well as 10% cash back and advance access to each issue.

Since 2003, Pivotal Payments has been providing a full suite of online payment processing and Internet merchant account services. In order to help online retailers increase sales by expanding globally, it has bolstered its platform with Multi-Currency Pricing (MCP), allowing e-commerce retailers to offer pricing in over 60 different currencies so international customers can pay in their own respective local currencies.

"We have chosen Pivotal Payments for its flexibility and reliability, along with having experience in cross-border e-commerce payment processing," said Ethan Song, CEO, Frank & Oak. "We require a solid, yet flexible platform that supports a large number of transactions and allows for advanced customization. Our company is very much focused on providing a positive customer experience and as it continues to grow, having a scalable and reliable payment processing platform is a must."

"Through this agreement, we can offer Frank & Oak access to our robust suite of secure Internet merchant services that enables them to accept credit cards online. Our goal is to provide a complete e-commerce solution that is specifically tailored to their needs," said Philip Fayer, President and CEO, Pivotal Payments. "Whether a startup or an established online retailer, we are perfectly positioned to deliver reliable and cost competitive merchant services that benefit both the merchant and consumer."


Pivotal Payments is a leading provider and processor of merchant services throughout North America. It provides to both online and point of sale merchants a variety of services such as credit and debit card processing, electronic check conversion, merchant cash advance programs, loyalty/gift card programs and terminal management solutions. The company provides these services to small and mid-sized retail businesses, mail order/telephone order merchants, e-commerce, chain stores, franchises, restaurants and dealerships. With offices across North America, Pivotal Payments has grown to over 350 employees and over 1,500 sales partners and serves more than 60,000 customers. The company processes over US$10 billion in annual transaction processing volume.

Company and product information are available at


Frank & Oak is an online vertically-integrated menswear brand and retailer - offering premium shirts, accessories and tops, all under $50. Launched in February 2012, it has seen tremendous growth momentum and media coverage (TIME, Tech Crunch, The Next Web, GQ) for both its garments and its unique menswear membership experience: The Hunt Club. Partners of the Hunt Club benefit from free at home try on - a first in online menswear. Frank & Oak's vision is to make shopping as easy as possible for men by helping them discover stylish clothes and delivering it completely hassle free. The retail concept was born out of the MODASUITE, a venture-funded (Real Ventures, Anges Quebec) online retailer based in Montreal.

Company information is available at

For further information:

Louis Georgakakis, Director of Marketing
Pivotal Payments
1-877-441-4729 x8001

Ethan Song, CEO
Frank & Oak

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